Our client a renowned hospital is currently looking for a Chief of Patient Experience Officer responsible for developing and implementing strategies to enhance the overall patient experience within the hospital. Will lead efforts to improve patient satisfaction engagement and loyalty by creating a patientcentered culture and ensuring highquality care delivery.
In this role you will be responsible to:
1. Develop and implement patient experience strategies: Design and execute comprehensive patient experience strategies policies and programs to drive patient satisfaction engagement and loyalty.
2. Establish a patientcentered culture: Foster a culture of patientcenteredness throughout the organization by promoting empathy compassion and effective communication among healthcare providers and staff.
3. Collect and analyze patient feedback: Design and implement mechanisms to collect patient feedback including surveys focus groups and patient advisory councils. Analyze data to identify trends areas for improvement and best practices.
4. Drive continuous improvement: Collaborate with teams across the organization to develop and implement initiatives that enhance the patient experience including process improvements staff training and technological advancements.
5. Implement patient engagement initiatives: Lead efforts to promote patient engagement and empowerment by implementing strategies for shared decisionmaking health education and patient activation.
6. Monitor performance metrics: Establish key performance indicators (KPIs) and metrics to track and evaluate patient experience outcomes. Develop reports and dashboards to communicate performance to senior leadership and stakeholders.
7. Provide education and training: Develop and deliver educational programs and training sessions for staff on patientcentered care effective communication and customer service skills.
8. Stay updated on industry trends: Monitor industry trends best practices and regulatory requirements related to patient experience. Stay informed about emerging technologies and approaches to enhance patient engagement and satisfaction.
9. Collaborate with marketing and communications: Partner with marketing and communications teams to ensure consistent messaging and branding across all patient touchpoints.
10. Promote a culture of accountability: Encourage accountability for patient experience outcomes at all levels of the organization. Recognize and reward staff for exceptional patientcentered care.
Requirements
The Ideal Candidate would have:
1. Bachelors degree in healthcare administration business administration or a related field (required). A Masters degree is preferred.
2. Strong knowledge of patient experience best practices regulatory requirements and industry trends.
3. Certification in patient experience or related areas (such as Certified Patient Experience Professional CPXP) is desirable but not mandatory.
Extensive experience (typically 810 years) in healthcare administration patient experience or a related field.
4. Demonstrated leadership skills with the ability to drive change and influence stakeholders at various levels of the organization.
5. Experience in project management and leading crossfunctional teams
6. Excellent analytical and problemsolving abilities with experience in data analysis and performance metrics.
7. Exceptional communication and interpersonal skills with the ability to effectively engage and collaborate with diverse stakeholders.
WORK LOCATION SAUDI ARABIA.
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