Quality Analyst - Finance and AccountsProcess Excellence
Quality Analyst - Finance and AccountsProcess Excellence
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1 Vacancy
Job Description
We are seeking a dynamic and experienced Process Excellence Lead to join our client team in an Individual Contributor role aligned with one or more DOP accounts. This position offers a unique opportunity to support and drive process excellence initiatives in a complex fastpaced environment.
Key Responsibilities:
- Support process excellence initiatives and lead improvement projects.
- Benchmark and deploy best practices across accounts to ensure efficiency and effectiveness in business processes.
- Identify process gaps and improvement opportunities proactively addressing potential customer dissatisfaction and CSAT risks.
- Collaborate with customers and operations leadership to identify and drive improvement opportunities to closure.
- Lead projects aimed at improving and maintaining process profitability.
- Ensure governance for Quality/Process Excellence initiatives in large engagements driving a culture of process improvement through Six Sigma Lean and Kaizen methodologies.
- Standardize practices and ensure strict compliance with internal and clientdefined processes.
- Meet and exceed all process metrics.
- Lead consulting assignments and deliver business value to customers through quality initiatives.
Requirements
Skills & Experience:
- Proven ability to work in crossfunctional teams and drive change within processes.
- Demonstrated experience in the outsourcing/offshoring industry or related fields.
- Strong background in managing Quality/Process Excellence initiatives for large engagements.
- Project management experience in Six Sigma and Lean projects with handson experience in transformational programs involving process reengineering analytics and automation.
- Excellent oral and written communication skills with the ability to manage both internal stakeholders and clients effectively.
- Experience in highimpact transformation projects involving technology and process reengineering.
- Familiarity with process excellence tools and machine learning programming is an added advantage.
Educational Qualifications:
- Graduate or Postgraduate.
- Certified Green Belt (mandatory) with a preference for candidates trained as Black Belt.
- Trained Lean Practitioner.
Trade Finance location - Bangalore Experience - 7+ years CTC - 10L - 11L
Employment Type
Full Time
