ServiceNow Technical Architect 20862-2714
Posted on :
16-08-2024
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Job Description
HM Note: This remote parttime role is approximately 30 hours per week and the contractor must work within and nbsp;Canada for data security reasons and attend any scheduled onsite meetings in Victoria BC (once in 23 months.). All profiles must include a minimum of two (2) business references for applicable projects and the project commences September 16 2024
Description:
The ServiceNow Lead Technical Architect will support the improvement and modernization of the service management practice at Service Management Branch. Accounting for known architectural technical debt this role will lead the analysis and creation of a future state architectural design for the platform. The work will include identifying the various initiatives required to transform from the current design to the target state. In support of improving the service management practice this role will also help setup architectural governance and architectural principles to drive future decisionmaking.
The ServiceNow Lead Technical Architect will be responsible for:
Architecture Review and Future State Design:
Leverage the existing architectural review reports and conduct a thorough analysis of the current ServiceNow solution architecture.
Design a new future state architecture that aligns with best practices and organizational goals.
Identify and document technical debt and develop strategies to eliminate it.
Develop a detailed roadmap of initiatives to transition from the current state to the future state
CSDM Implementation:
Support the design of the Common Service Data Model (CSDM) implementation.
Identify and address technical changes required to the CMDB and other areas to support the CSDM implementation
Assist with the definition and documentation of the CSDM standards and best practices.
Ensure the alignment of CSDM implementation with overall architectural goals
Center of Excellence (CoE) Establishment:
Provide leadership and guidance on the establishment of a Center of Excellence (CoE) for ServiceNow within Service Management Branch.
Develop CoE processes governance structures and operating models.
Establish the CoE roles and responsibilities.
Oversee the CoE in its early stages providing mentorship and coaching to other staff.
Architecture Leadership and Mentorship:
Provide overall technical architecture leadership for the ServiceNow platform.
Mentor and guide internal staff on managing a Center of Excellence in a ServiceNow environment.
Conduct training sessions and workshops to enhance internal staff capabilities.
Foster a culture of continuous improvement and innovation within the team.
Design and Development:
Provide review and support on the design of ServiceNow solutions.
Develop and maintain complex workflows business rules UI policies ACLs script includes and other advanced ServiceNow configurations.
Ensure that all solutions are scalable secure and align with best practices and industry standards. and nbsp;
Qualifications
The Senior ServiceNow Technical Architect is required to have the following skills and experience:
Education:
- Bachelors degree in Computer Science Information Technology or a related field. Advanced degree preferred.
Experience:
- Minimum of 10 years experience in IT architecture with a focus on the ServiceNow platform.
- Extensive experience with ServiceNow solution architecture including ITSM ITOM ITAM.
- Previous experience in leading and managing complex ServiceNow solution development.
- Proven track record of designing and implementing future state architectures.
- Strong knowledge of Common Service Data Model (CSDM) and its implementation.
- Experience in establishing and managing a Centre of Excellence or Architectural Board.
- Experience with Agile methodologies and DevOps practices.
Technical Skills:
- Proficiency in JavaScript HTML CSS AngularJS and other web development technologies.
- Experience with ServiceNow integrations using REST SOAP and other integration technologies.
- Expert skills in Powershell o Expert skills in Server and amp; Infrastructure technologies o Experience with Azure AWS and cloud providers with ServiceNow
- Familiarity with ITIL and other IT service management frameworks.
- Familiarity with ServiceNows licensing model
Leadership Skills:
- Proven ability to lead and mentor a team of developers.
- Strong organizational skills and the ability to manage and prioritize multiple projects.
In addition to the skills and experience set out above the Proponents should demonstrate that the proposed Consultant(s) have the following additional skills and experience:
Soft Skills:
- Excellent problemsolving and analytical skills.
- Strong communication and interpersonal skills with the ability to collaborate effectively with diverse teams.
- Ability to work independently and manage multiple tasks and projects simultaneously.
Certifications:
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator.
- Additional ServiceNow certifications (e.g. ITOM ITSM ITAM).
- Ideal candidates will have one of: Certified Workflow Architect Certified Technical Architect or Certified Master Architect.
Employment Type
Full Time
Key Skills
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