Technical Support Specialist - Bilingual FrenchEnglish
Technical Support Specialist - Bilingual FrenchEnglish
Posted on :
12-09-2024
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1 Vacancy
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Job Description
We are looking for a Technical Support Specialist to join our team in Montral (Quebec H2G 2J6). This is a fulltime position (40 hours per week) with an immediate start date.
Tasks
- You will diagnose and resolve our corporate clients technical issues over the telephone email and online chat in the areas of system configurations product functionality and bugs/enhancements.
- You build personal customer relationships and focus on offering an awesome customer experience.
- You escalate issues to our development team and coordinate such issues until they are solved.
- You convey customer feedback to product development staff.
- You keep customers informed on how and when issues are resolved.
- You interact with other teams to provide comprehensive and highquality support.
- You help in user education.
- You work in a 24/7 shift system with great planning reliability. Depending on the shift there are attractive bonuses and compensation days.
Requirements
- You have excellent logical analytical and problemsolving skills.
- You possess good customer etiquette and the ability to manage high profile customers well under pressure.
- You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer netstat etc.
- You have a good understanding of basic networking protocols.
- You are fluent in English and French any other language is a plus.
- You are a quick learner and selfstarter.
Bonus Skills:
- You have knowledge/experience with HyperV and/or VMware virtualization platforms.
- You have previous experience in network/system administration.
- You have a deep understanding of the Windows Server operating system (file system registry memory model security model process model).
- You have knowledge/experience with Microsoft VSS.
Benefits
- Free space for innovation and independent action in a fastgrowing international company.
- Personal and professional development opportunities.
- Short decision paths and flat hierarchies in an open work atmosphere.
- HomeOffice Option and flexible working hours.
- Additional Sick Leave & Public Holidays.
- Collective Insurance Plan.
- Way to Work Goodie.
- BeActive Bonus well keep you healthy with an allowance to your membership in fitness and sports clubs.
- Temporary Employee Exchange Program we provide the ability for you to work at our global office locations and explore the world (e.g. Malta Madrid Berlin Washington D.C.).
- Team events and regular global update meetings.
Do you want to help shape the future of Cyber Security Then apply now with:
- Your Resume (in English) or LinkedIn profile
- Your earliest starting date and your salary expectations
Employment Type
Full Time
Key Skills
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