HM Note: This hybrid role is three (3) days in office
System Management: Install/build configure/tuning/optimization and maintenance of IBM Cognos Analytics software and related components. and nbsp;Monitor system performance and ensure high availability and reliability. and nbsp;Apply patches and upgrades to maintain system security and functionality. and nbsp;Implement best practices for efficient report design and data retrieval.
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User Support: Provide technical support to endusers including troubleshooting and resolving issues. and nbsp;Manage user accounts roles and permissions to ensure appropriate access control.
Create documentation to help operations support team staff effectively utilize Cognos tools. and nbsp;
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Security and Compliance: and nbsp;Implement and enforce security policies to protect sensitive data.
Ensure compliance with organizational and regulatory standards. and nbsp;Conduct and/or support regular audits and assessments to identify and mitigate risks.
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Collaboration and Communication: and nbsp;Work closely with IT teams business units and external vendors. and nbsp;Communicate effectively with stakeholders to understand and gather requirements and provide updates. and nbsp;Participate in project planning and execution to support business initiatives.
Skills
Experience and Skill Set Requirements
MUST HAVE SKILLS:
- Advanced experience level in the administration and support of IBM Cognos Analytics v11 and later versions including; installation and build system tuning and optimization problem root cause analysis and troubleshooting version upgrades and migrations
- Knowledge and experience with technical writing of build and installation guides scripted and automated deployment methods tools and techniques and knowledge of industry standards and best practices
- Knowledge and experience with tools for the creation distribution and maintenance of the required user documentation and guidelines
- Experience sustaining large and complex application implementations based on the following technology products:
- IBM HTTP Server Apache
- IBM WebSphere
- Oracle Database 19c (and later)
- Linux (e.g. Red Hat Ent Linux)
Required Skills:
- Advanced experience level in the administration and support of IBM Cognos Analytics v11 and later versions including; installation and build system tuning and optimization problem root cause analysis and troubleshooting version upgrades and migrations
- Knowledge and experience with technical writing of build and installation guides scripted and automated deployment methods tools and techniques and knowledge of industry standards and best practices
- Knowledge and experience with tools for the creation distribution and maintenance of the required user documentation and guidelines
- Excellent verbal and written communication skills presentation skills and interpersonal skills with cross functional teams and a wide range of audiences
- Experience with change management and release management as processes supporting the implementation of large and complex applications
- Experience with incident and problem management processes
- Ability to analyze the results from functional loadandstress testing and resolve reported issues
- Ability to analyze and solve data integrity security configuration and recovery issues
- Experience on application monitoring and support
- A team player with a track record for meeting deadlines
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards and in ensuring any or all developed documentations will be accessible
- Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite
- Experience sustaining large and complex application implementations based on the following technology products:
- IBM HTTP Server Apache
- IBM WebSphere
- Oracle Database 19c (and later)
- Linux (e.g. Red Hat Ent Linux)
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Desirable Skills
- Knowledge and understanding of Information Management principles concepts policies
- Knowledge of portal services
- Knowledge of PKI Security or similar public/private key Infrastructure
Requirements Evaluated
Weighted Criteria (Maximum)
- Technology: and nbsp;30%
- Related work and project experience: and nbsp;30%
- Standards and Best and nbsp;Practices experience: and nbsp;20%
- Planning Communication and Organizational skills: and nbsp;20%
MUST HAVE SKILLS:
- Advanced experience level in the administration and support of IBM Cognos Analytics v11 and later versions including; installation and build system tuning and optimization problem root cause analysis and troubleshooting version upgrades and migrations
- Knowledge and experience with technical writing of build and installation guides scripted and automated deployment methods tools and techniques and knowledge of industry standards and best practices
- Knowledge and experience with tools for the creation distribution and maintenance of the required user documentation and guidelines
- Experience sustaining large and complex application implementations based on the following technology products:
- IBM HTTP Server Apache
- IBM WebSphere
- Oracle Database 19c (and later)
- Linux (e.g. Red Hat Ent Linux)