Finance Ops Analyst
Posted on :
12-12-2024
Employer Active
1 Vacancy
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Job Description
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As the successful role holder, you will be a member of the Helpdesk and Training team and report to the Service Manager, APAC, supporting the delivery of Helpdesk services to the region.
Key Responsibilities
- Responsible for delivering help desk for finance transactional services to over 8 countries, responding to user queries via phone, email and other communication channels.
- To ensure that customers are provided with regular updates on their queries and follow up that the customer is fully satisfied.
- Support team projects as required.
- Support the Service Lead and contribute in the creation and continuous improvement of a helpdesk competency.
- Acts as first point of contact, identifying nature of queries and routing to the appropriate team.
- Take ownership, log & co-ordinate all related queries & requests from Helpdesk customers; Follow up and solve incidents; escalate incidents to when unable to resolve; Ensuring that service quality levels meet expectations.
- Communicates with customers through various means (oral, written, electronic) to remotely resolve customer problem; verifies resolution of problem with the customer
- Contribute to the development of global, AZ helpdesk and training processes
- Delivery of help desk support services against SLA targets.
- Provide technical knowledge / guidance or coaching with minor supervisory role, and provide feedback to the Service Lead
- Support the Service Lead when there are any ad hoc activities or projects
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Essential Requirements
- Candidates must have at least Degree in Finance & Accounting/Commerce or equivalent
- Possess 1-2 years of accounting work experiences
- Fresh graduates and candidates pursuing a professional qualification (Part Time) in ACCA, CIMA or any other relevant qualification are encouraged to apply
- Knowledge and experience in SAP, Oracle or other ERP system will be an added advantage
- Experience of working in a shared service center across a global /large organization will be an added advantage
Employment Type
Full-time
Department / Functional Area
Key Skills
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