Senior Customer Care Agent

Job description

About the Job

Doha Contact Centre is hiring for German Speaker Agents to be part of their 5-star team.

As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

Your specific responsibilities will include:
• Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
• Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
• Support E-commerce, Trade and Frequent Flyer Program activities.
• Process ticket refunds

Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system (Global Distribution System) and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey