Customer Liaison System Support Officer

2-3 months contract with London Borough of Newham Council

Job Summary:

To review and respond to all emailed/written parking enquiries that are outside of those items of correspondence dealt with by the Penalty Charge Notice Processing team. To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods

To ensure the effective implementation of the Council s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure.

Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement.

Where required provide administrative and technical support to the Parking Systems Administrator, to assist with the delivery of those Parking service quality business systems which apply to the Parking Service.

Key Duties/Accountabilities:

To respond to all emailed/written parking enquiries that are outside of those items of correspondence dealt with by the Penalty Charge Notice Processing team.

To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement, for example, Healthy School Streets and Low Traffic Neighbourhoods

To ensure the effective implementation of the Council s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service about that procedure.

Provide administrative and technical support to the Parking Systems Administrator, to assist with the delivery of those Parking service quality business systems which apply to the Parking Service

To support the development of an organisational culture that is positive, flexible, responsive, forward-looking and performance and customer focussed.

To develop and maintain effective communications where necessary, liaison and working relationships, both internally and externally, by directly employed staff and external resources, with elected members, client officers, community and business partners, relevant organisations, and individuals, so as to ensure maximum effectiveness of the services delivered by the group.

To carry out such other duties within the competence of the post holder as may be reasonably required from time to time.

To ensure the implementation of both the Corporate and the Public Realm Health and Safety Policy, to exercise due care and ensure the safety of post holders and others during all work.

To be aware of relevant Health and Safety legislation and implement working practices to ensure compliance.

The Council has a strong commitment to achieving equality of opportunity in both services to the community and the employment of people, and expects all employees to understand and promote the policies in their work.

Essential Experience Required:

Experience in Customer Liaison and system support officer work.

Or experience in a similar role.

Essential Qualifications Required:

3 GCSE S, Grades A-C, or equivalent including English and Maths.

The closing date for this position is Monday 27^th March at 15:00