Technical Support Engineer
Technical Support Engineer
Posted on :
13-08-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Are you passionate about technology and love helping people solve technical problems We re looking for a talented Technical Support Engineer to join our dynamic team and provide topnotch support to our customers. If you have a knack for troubleshooting and can explain complex technical concepts in a way anyone can understand we want to hear from you!
Your Role: Technical Support Engineer
- Diagnose and troubleshoot software issues including account setup and customer onboarding.
- Provide remote technical support through email chat and phone guiding customers through solutions stepbystep.
- Research and identify effective solutions to a variety of technical problems.
- Escalate unresolved issues to internal teams for further investigation.
- Ensure all customer interactions troubleshooting steps and resolutions are accurately documented in the ticketing system.
- Refer to internal databases or external resources to deliver accurate and efficient technical solutions.
- Follow up with customers to ensure their systems are fully functional after troubleshooting.
- Create and maintain technical documentation including manuals and troubleshooting guides.
- Manage and prioritize multiple open issues ensuring timely resolution within agreed service levels.
- Identify recurring technical issues and suggest improvements to product features or support processes.
- Build and maintain strong relationships with customers ensuring a high level of satisfaction.
- Participate in continuous learning and development to stay updated on the latest technologies and product features.
- Perform other related duties as required.
Requirements
- Proven experience as a Technical Support Engineer IT Help Desk Technician or in a similar role.
- Experience with cloud systems basic database management and proficiency in any programming language
- Handson experience with troubleshooting software and hardware issues including network configurations.
- Proficiency with supporting enterprise SAAS products using popular helpdesk software suites.
- Excellent problemsolving skills with the ability to diagnose and resolve technical issues efficiently.
- Strong verbal and written communication skills.
- Customeroriented attitude with a commitment to delivering highquality support.
Benefits
What We Offer
- Salary Range: Earn between 150000 250000 per month
- Innovative Environment: Be part of a forwardthinking team where your ideas drive real change.
- Collaborative Culture: Work in a dynamic and supportive environment that values creativity and teamwork.
- Fully Remote: Enjoy the flexibility of working from anywhere with a flexible schedule that fits your lifestyle.
Ready to make a difference with Perizer Apply today!
- Experience in digital marketing, with a proven track record of successfully managing and executing digital campaigns and leading a marketing team - Strong knowledge of digital marketing channels, PPC, SEO, SEM, and social media - Proficient in data analysis, campaign optimization, and creative strategy development - Proven ability to manage and inspire a marketing team
Employment Type
Full Time
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