Technical Support Analyst

Be the Lighthouse in Workforce Innovation Guide the Way as a Technical Support Analyst with CuttingEdge Solutions!

At the forefront of workforce management innovation Humanforce is transforming how organizations handle their frontline and flexible workforces. Since its inception in 2002 our client has evolved from a pioneering rostering and time management business into a global leader in Human Capital Management (HCM) solutions. With a remarkable journey from launching vein scanning security to acquiring cuttingedge tools like intelliHR and Thrive Humanforce stands as a beacon of excellence in employeecentric technology.

Serving over 2300 customers and 600000 users worldwide Humanforce is dedicated to making work simpler and life better. Their advanced cloudbased platform integrates seamlessly with HR Payroll and workforce management functions offering unparalleled flexibility and efficiency. From its first office in Australia to expanding globally with offices in New Zealand and the UK Humanforce has consistently demonstrated its commitment to enhancing productivity and compliance for a diverse range of industries.

Joining Humanforce means becoming part of a forwardthinking team that values innovation courage and authentic connections. Employees benefit from a supportive work environment that champions personal and professional growth through flexible working options and a focus on wellbeing. Embrace the opportunity to work with a trailblazer in workforce management and be a part of shaping the future of work.

Our values

• We are bold
  
• We are all in
  
• We are customerobsessed
  
• We do what we say
  
• We are good humans
  

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective empowered and productive to achieve both their career and personal goals. Because we recognize that working flexibly means different things to different people flexible working exists in many forms.

Job Description:

As a Test Support Analyst you ll craft detailed test plans execute them and communicate outcomes clearly. You ll guide business users through UAT processes troubleshoot and resolve bug issues and serve as the primary contact for internal support queries. Your role is pivotal in ensuring seamless software performance and user satisfaction.

Shape the Future of Workforce Solutions:

Drive the Process of Test Planning Issue Resolution and User Assistance

• Develop comprehensive test plans based on acceptance criteria.
  
• Execute test plans and communicate results and outcomes effectively.
  
• Lead small groups of business users through UAT processes.
  
• Investigate bugrelated queries and propose suggested fixes.
  
• Act as the first point of contact for internal company support queries.
  

Requirements

The Expertise Required to Excel in Delivering:

• At least 35 years of support experience ideally with CRM applications
  
• Experience using IPaaS tools (such as Make & Zapier) and Postman for test cases
  
• Demonstrated experience working in Agile teams
  
• Experience documenting requirements and testing development for the following systems (ideally experience in some not essential for all):
  

• SugarCRM
  
• Billing systems
  
• Finance systems
  
• Zendesk Support Desk
  
• Gainsight Customer Success
  
• Kantata Professional Services
  
• PandaDoc esignature tool
  
• HubSpot Marketing automation
  
• Segment Customer Data Platform
  
• Redshift Data warehouse
  
• Airtable
  

Benefits

Savor a Range of Benefits Designed For You:

• HMO coverage upon hire
  
• Competitive Package
  
• Hybrid work arrangement
  
• Prime office location
  
• Day shift schedule
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Wellequipped modern and accessible offices
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Up skilling: Emapta Academy
  

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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