Customer Service Executive Egypt SSD
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Job Description
- Customer orders management which incl. but not limited to receipt, review, process & archive
- Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
- Follow up monthly on expected orders dispatch with supply planning
- Follow up with supply points for packing lists & arrangement of the logistics (equipment, trucks, documentation, etc).
- Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file
- Manage complaints product returns, damages and claims
- Market returns & warehouse expiry count limited
- Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
- Deploy tools for tracking of shipment from supply points to destination country
- Execute monthly air freight plans as per assigned supply points
- Effectively communicate with internal & external stake-holders on orders status
- Drive continuous improvements in customer service operations process to deliver efficiencies
- Owns maintenance, tracking of master file & R3 review to communicate to customer service for update & share with supply planning prior Rolling Forecast submission post month closing.
- Acts as the MM & EOM custodian & ensures a close follow up for month landing with CS team
- Owns update of the SC SOP with quarterly review & update in line with risk management
Employment Type
Full Time
Company Industry
Farming / Farming / Agriculture / Construction / Mining Machinery Manufacturing / Forestry and Logging / Building Construction / Mining Machinery Manufacturing / Forestry and Logging /
