Restaurant Floor Manager

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style service and satisfaction. With an exclusive inviteonly Bombay members Club a soontobeopened The Burmanboutique Hotel a selection of restaurants bars a spa and a bakery all in the heart of Tallinn Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Join our team at The Burman where our diverse collection of restaurants and a bakery offer unique culinary experiences. At crin guests enjoy contemporary cuisine with exquisite caviar offerings while Shang Shi artfully redefines traditional Cantonese flavors under the guidance of a Michelinstarred chef. Koyo presents unforgettable Omakase dining experiences that reflect the changing seasons and Maison Francois located in Tallinns historic Old Town embodies BelgianFrench baking traditions.Learn more and meet the Director of Food & Beverages at Bombay Club and The Burman Hotel Bart Dufour.

Purpose of the role:

The Restaurant Floor Manager plays a pivotal role in ensuring the smooth and efficient operation of the frontofhouse activities at our restaurants. With a focus on delivering exceptional customer service maintaining high standards of table service and leveraging extensive product knowledge the Floor Manager oversees and coordinates the activities of the frontofhouse staff. Reporting directly to the Restaurant Manager this position requires strong leadership skills a keen eye for detail and a passion for delivering an unforgettable dining experience to our guests.

Your responsibilities will be:

• Supervising and coordinating the daily operations of the frontofhouse staff including servers hosts/hostesses and bartenders to ensure seamless service delivery.
• Training mentoring and motivating staff to maintain high standards of professionalism service excellence and product knowledge.
• Monitoring and managing the dining room floor ensuring efficient seating timely service and adherence to reservation schedules.
• Overseeing the setup and organization of the dining area ensuring it is clean wellpresented and properly equipped for service.
• Interacting with guests to ensure satisfaction addressing any concerns or complaints promptly and handling special requests with grace and efficiency.
• Maintaining a strong knowledge of the restaurants menu offerings including ingredients preparation methods and pairing suggestions to provide accurate information and recommendations to guests.
• Collaborating with the kitchen and bar staff to ensure timely and coordinated service addressing any issues or discrepancies as they arise.
• Monitoring inventory levels of frontofhouse supplies including glassware tableware and linens and coordinating replenishment as needed.
• Upholding and enforcing health safety and sanitation standards in accordance with restaurant policies and regulatory requirements.
• Assisting the Restaurant Manager with administrative tasks such as scheduling payroll and performance evaluations as needed.
• Acting as a liaison between frontofhouse staff and management communicating effectively to ensure a cohesive and productive work environment.
• Continuously seeking opportunities for improvement in service quality efficiency and guest satisfaction implementing changes as necessary.

What we expect from you:

• Previous experience in a supervisory or management role within the hospitality industry preferably in a highend restaurant environment.
• Proven ability to lead train and motivate a diverse team of frontofhouse staff to deliver exceptional customer service.
• Strong interpersonal and communication skills with the ability to interact effectively with guests staff and management.
• Excellent organizational and multitasking abilities with a keen attention to detail and the ability to thrive in a fastpaced environment.
• Extensive knowledge of highend table service techniques including wine and beverage service tableside preparation and fine dining etiquette.
• Passion for food beverage and hospitality with a commitment to maintaining the highest standards of quality and professionalism.
• Flexibility to work evenings weekends and holidays as required by the demands of the restaurant industry.
• Minimum age requirement: 21 years.

Why join Bombay

• Celebration Benefits: Annual holiday birthday day off and paid vacation days for personal milestones (e.g. childs first school day marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform monthly sports compensation with Stebby and mental health support through Siffi.
• Sick Leave: Paid sick leave from the 2nd day.
• Company Benefits: Shoe compensation and work outfits provided by the company.Makeup Compensationfor women.
• Training & Onboarding: Extensive training tailored to our products services values and standards to ensure your success at the company.
• Learning & Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Groups venture fund Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits snacks and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.

Here at Bombay we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the worldclass offerings on which we pride ourselves.