Implementation Specialist Portharcourt
Posted on :
09-08-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
09-08-2024
Job Description
Intron provides clinical speech recognition for 240 accents spoken in developing countries starting with LMICs in Africa. Our technology speeds up documentation by up to 7x and saves overworked doctors 3 hours per day allowing them to focus more on patient care. By integrating this speechtotext technology into our EMR we cut over 60% of administrative paperwork improve operational efficiency and enable realtime disease surveillance.
About the role
Intron Health is seeking an Implementation Specialist to join their growing team. As the face of the company you will engage daily with doctors nurses admins pharmacists and other hospital staff both onsite and remotely (via phone email chat). You will help diagnose and resolve issues capture feedback understand pain points and communicate your findings with the Product and Engineering team to improve the usability of the Intron application. You will also seek out opportunities to extend our reach to highinterest highvalue hospitals igniting their interest in our technology and inspiring them to embrace the future of digitized care.
Your Key Responsibilities
- You will develop a deep knowledge of the Intron application and system.
- You will interact with doctors nurses patients and various stakeholders/disciplines within the hospital understanding their concerns and pain points and translating those into action points to improve the usability of the application.
- You will partner with their hospital partners to effectively diagnose and resolve issues onsite (primary channel) and through phone email and chat and engage with our product and engineering teams using established processes.
- You will answer howto questions and help users navigate a variety of tools on the platform helping them use more of their platform or remove roadblocks.
- You will onboard new hospitals to their platform and train hospital staff to use the Intron software.
- You will communicate thoughtful customized solutions that help users move forward and grow their business.
- You will keep records of customer interactions transactions comments and complaints.
- You will show composure resilience and flexibility as user needs evolve and case volume changes.
The ideal candidate should...
- Have a Bachelors Degree or equivalent
- Have 3 years of proven customer support/service experience OR direct interaction with clinical and nonclinical staff in a hospital setting.
- Have ability to stay calm when customers are stressed or upset.
- Be comfortable using computers (Google Docs/Sheets/Slides MS Word/Excel/PowerPoint )
- Be personable affable good communicators.
- Have demonstrated experience working with people and are passionate about user experience
- Autonomously troubleshoot and further investigate to fix a problem
- Be comfortable working with a remote team
- Be comfortable prospecting for and initiating contacts with hospital administrators
- Conduct exceptional presentations
- Be comfortable conducting product demonstrations and coordinating product trials
- Have clinical/Healthcare/Hospital experience but is not required.
- Have experience training people to use software is a plus not required.
Your Importance as a Specialist
You are crucial in ensuring that their technology effectively integrates into the daily operations of hospitals. By providing handson support and training the specialist helps hospital staff maximize the benefits of their speech recognition and EMR systems leading to improved patient care and operational efficiency.
Unique challenges you will have to overcome...
This would involve diagnosing and resolving technical problems quickly to minimize disruption in hospital operations bridging communication gaps between hospital staff and the product/engineering teams to accurately convey issues and feedback and managing the evolving needs and priorities of users while maintaining composure and providing consistent support.
The goodies...
- Competitive salary
- Stock options
This role is fully remote for persons in Portharcourt
Employment Type
Full Time
Company Industry
Key Skills
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