Junior Product Manager

About the Company and Role:

PressOne Africa is the simplest way for entrepreneurs to get a phone number for their business. We offer a phone system that helps any business see all phone calls across their sales and support team. Founded in 2021 were a fastgrowing startup based in Lagos and a Tech stars portfolio company.

We are seeking a Product Manager to optimize our product development process and enhance our customer support experience. This role involves facilitating agile methodologies managing task workflows and coordinating with the customer support team to ensure timely issue resolution.

Key Responsibilities:

• Agile Process Facilitation:
  
• Lead agile ceremonies (sprint planning daily standups retrospectives).
  
• Ensure the team adheres to agile principles and practices.
  
• Identify and implement process improvements.
  
• Task Management:
  
• Manage the task management tool (Linear) to optimize workflow.
  
• Assign tasks track progress and ensure timely completion.
  
• Provide visibility into project status.
  
• Technical Support Coordination:
  
• Collaborate with the customer support team to understand technical issues.
  
• Prioritize and escalate technical issues to the engineering team.
  
• Track issue resolution and identify patterns for improvement.
  
• Content Creation:
  
• Develop and maintain FAQs user guides and demo videos.
  
• Contribute to the development of knowledge base articles.
  
• Customer Feedback:
  
• Monitor customer feedback through NPS and CSAT surveys.
  
• Analyze customer feedback to identify product improvement opportunities.
  

Requirements

Who you are:

• Bachelors degree in Computer science or a related field
  
• Certified Scrum Master with experience
  
• 2 years of experience in product management.
  
• Strong communication skills with a customerfirst mindset.
  
• Demonstrated ability to take initiative and work independently.
  
• Experience working in an agile environment and familiarity with agile methodologies.
  
• Passion for user experience with a keen eye for detail and a commitment to delivering highquality products.
  
• Ability to thrive in a fastpaced dynamic environment and adapt to changing priorities.
  

Benefits

What We Offer:

• Competitive salary and benefits.
  
• Role in a highgrowth dynamic environment.
  
• Continuous learning and growth opportunities.
  
• Chance to shape the future of business communication for entrepreneurs in Africa.
  

Who we are and What working with us is like:

• Weve successfully launched a product thats gaining traction.
  
• Our journey is backed by some of the most respected investors in the ecosystem.
  
• Our team is extremely missiondriven and everyone works incredibly hard to push the mission forward.
  
• Our office is on Admiralty way Lekki Phase 1 weve embraced a flexible hybrid work model with team members collaborating in person a couple of times a week.
  
• As we transition to our growth phase were all about intense collaboration and refinement. While its not for the fainthearted its perfect for those who prioritize lasting impact over shortterm rewards. If youre driven by innovation eager to dive deep into fundamentals and want to contribute to something transformative youll fit right in with our team.