Quality Control Manager

Position: Quality Control Manager

Location: Agoura Hills CA

Salary range: DOE

Full Time

Job Summary:

Responsible for review/callback of new loan bookings renewals monetary transactions maintenance and other loan servicing activities including complex loan products. Ensure loan servicing activity follows established procedures data entry is accurate and proper support is obtained.

Knowledge and Skills:

• • Comprehensive understanding of legal and regulatory requirements related to loan servicing including but not limited to state licensing 1098/1099 reporting S&P guidelines and insurance compliance.
  • Experience managing external audits including those conducted by firms like Armanino and responding to inquiries from regulatory bodies such as CFPB.
  • Familiarity with handling ROC Affidavits managing media complaints and special projects as required.
  • Proficiency in managing and mitigating legal risks associated with loan portfolios excluding cases in bankruptcy or foreclosure which are handled separately.
  • Strong organizational skills with the ability to prioritize tasks effectively and ensure timely completion of all quality control activities.
  • Excellent communication skills both written and verbal to effectively liaise with internal teams external auditors legal advisors and regulatory bodies.

Responsibilities:

• • Oversee all aspects of quality control operations related to loan servicing ensuring compliance with company policies legal standards and industry regulations.
  • Manage the preparation and submission of reports for state licensing requirements and annual S&P assessments.
  • Coordinate responses to external audits special requests and inquiries from lenders regulatory bodies and legal advisors.
  • Supervise the handling of 1098/1099 reporting and ensure accuracy and timeliness in taxrelated compliance activities.
  • Monitor insurance coverage for the company and ensure all policies are uptodate and in compliance with contractual obligations.
  • Handle unique cases such as late notices balloon notices and refund checks ensuring proper communication with affected parties.
  • Collaborate with the legal team on legal matters related to loan servicing operations excluding cases in bankruptcy or foreclosure.
  • Serve as a point of contact for media complaints and manage resolution in accordance with company policies and legal guidelines.

Additional Qualifications:

• • Proven leadership skills with the ability to manage a team foster a collaborative work environment and mentor junior staff members.
  • Detailoriented approach with a commitment to maintaining high standards of accuracy and compliance.
  • Ability to adapt to changing regulatory environments and implement necessary adjustments to quality control processes.
  • Proficiency in relevant software and systems used for loan servicing and compliance management.

Education and Experience:

• • Bachelors degree in Business Administration Finance Legal Studies or a related field required
  • Minimum of 5 years of experience in quality control compliance or operations within the financial services industry particularly in loan servicing or mortgage lending.

Skills:
PC literate proficient with MS Office.
General knowledge/proficiency of any loan system is a plus.
Able to work in a fastpaced environment while maintaining a high level of accuracy
Strong organizational skills able to prioritize work.
Detail oriented.
Strong problemsolving skills.
Strong verbal and written communication skills.