Job Title: Mitigation Manager
Location: Duluth Minnesota & Superior Wisconsin
Position Overview:
The Mitigation Manager is responsible for overseeing and ensuring the success of the Mitigation and Contents team in terms of operational performance team management and customer satisfaction. This position focuses on recruiting onboarding training and managing the team as well as maintaining high standards for project delivery and team member development.
Reporting To: Head of Operations/Leadership Team
Supervises: Project Managers Technicians and Production Coordinators
Core Responsibilities:
Team Management: Recruit onboard train and retain team members. Lead and supervise Project Managers and Technicians while maintaining a positive team culture and handling personnel documentation (e.g. new hires terminations etc.).
Operational Oversight: Develop and implement mitigation operations plans aligned with company objectives. Manage team scheduling vehicle dispatch and resource allocation.
Job Costing & Administration: Review and approve timecards spiff requests PTO and invoices. Ensure proper tracking and reporting of all financial and operational metrics.
Customer Relations: Act as the primary point of contact for customer escalations ensuring issues are resolved promptly and professionally.
Performance Evaluation: Conduct regular performance evaluations with team members and facilitate ongoing development through feedback and leadership training.
Project Management: Coordinate and oversee job costing temporary labor and project timelines. Ensure that all jobs are completed on time and within budget.
Requirements:
High School Diploma or equivalent (Bachelor s degree preferred)
Proven experience in operations management preferably in mitigation restoration or emergency response
Strong leadership organizational and communication skills
Ability to handle highpressure situations and effectively manage multiple tasks simultaneously
Experience with managing financials payroll and invoicing processes
Familiarity with scheduling resource allocation and employee development
Key Metrics for Success:
Meeting or exceeding revenue and margin targets
High customer satisfaction scores
Successful recruiting onboarding and retention of team members
Effective leadership as demonstrated by team performance and operational efficiency
Additional Responsibilities:
Collaborate with other departments to support business development efforts
Participate in collections and payment processes with customers
Engage in continuous leadership development and skills certification programs
Attend team meetings and site visits as necessary to ensure project success
Respond to emergency situations and lead the team during highdemand periods
Working Hours:
Fulltime Monday to Friday with afterhours availability as needed including weekends and holidays.
Compensation & Growth:
Annual performance reviews to evaluate compensation and career progression opportunities
Access to leadership development programs and skill certifications
Opportunity for promotions and increased responsibility based on performance
This position offers the chance to lead a dynamic team contribute to the company s growth and develop leadership skills in a fastpaced rewarding environment.
Experience in Water Mitigation Leadership experience Strong Communication Skills Calm in high pressure situations Ability to handle multiple tasks at once Ability to manage payroll Financials and invoicing Scheduling resource allocation and employee development
Mitigation Manager
