Membership Manager
Membership Manager
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Job Description
Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style service and satisfaction. With an exclusive inviteonly members Club a boutique Hotel a selection of restaurants bars a spa and a bakery all in the heart of Tallinn Bombay is dedicated to transforming the landscape of luxury VIP experiences.
With a mobilefirst customerfocused approach and fun and exhilarating gameplay Bombay is crafted with one goal in mind: to redefine the future of luxury experiences in hospitality and entertainment. This means were all about building relationships for the longterm and creating personalised exceptional experiences worthy of a story. We are always open to people who share this vision are happy to disrupt the status quo and committed to realising this potential
Purpose of the role:
The Membership Manager is responsible for developing implementing and managing strategies to grow and retain the Bombay Club Membership base. This role involves creating developing and implementing member engagement activities managing member communications and ensuring that members receive high value from their association with the Bombay Club.
Your responsibilities will be:
- Defining the Bombay Club membership strategy in line with stakeholder agreement to optimise and utilise all our assets to attract and retain a core membership community.
- Identifying a membership platform on which Bombay Club membership can stand and grow.
- Creating developing and executing strategies to attract and build a core membership for the Club and a vertical that optimises our other verticals.
- Monitoring membership trends and identifying opportunities for growth.
- Conducting outreach activities including attending events and networking to promote membership.
- Curating a loyalty program that defines and optimises member benefits for all members.
- Planning and implementing programs and events that engage and provide value to members.
- Developing member recognition programs and initiatives to enhance member satisfaction and loyalty.
- Maintaining regular communication with members through newsletters emails social media and other channels.
- Analysing membership data to track performance against goals and identify areas for improvement.
- Developing and managing the membership budget ensuring efficient use of resources.
- Working closely with other departments to align membership strategies with all other departments in Bombay and their goals.
- Utilising the marketing collateral to develop campaigns and materials promoting membership.
What we expect from you
- Bachelors degree in business marketing communications or a related field.
- Minimum of three years of experience in membership management customer service or a related field.
- Proven track record of successfully growing and retaining a membership base.
- Strong written and verbal communication skills in English.
- Excellent interpersonal and relationshipbuilding skills.
- Proficiency in CRM systems and membership management software.
- Strong organisational and project management abilities.
- Analytical skills to interpret data and develop actionable insights.
- Ability to work independently and as part of a team.
Why join Bombay
We focus on your mental and physical wellbeing:
- We celebrate together. In addition to annual holiday you will be getting a birthday day off and paid vacation days to celebrate personal life achievements e.g. childs first school day marriage etc.
- Access to Salu Digital Healthcare Platform a chance to focus on your wellbeing via a monthly sports compensation with Stebby.
- Paid sickleave from the 2nd day.
- A Generous learning & development package.
- Opportunity to invest in the Groups own venture fund Yolo Investments.
- A comfortable working environment in the heart of the city with plenty of fruits snacks and drinks.
- Plenty of networking opportunities and events with colleagues.
This is your chance to be part of something unique a world of exclusiveness tailored solutions and exceptional quality. Join us and help us craft unique experiences in hospitality and entertainment.
Employment Type
Full Time
