IT Service Desk Specialist
Posted on :
07-08-2024
Employer Active
1 Vacancy
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Job Description
- Responding to requests for technical assistance in person, via phone, chat or email
- Diagnosing and resolving first line technical hardware and software issues
- Researching questions using available information resources
- Advising user on appropriate action
- Following standard help desk procedures
- Logging all help desk interactions
- Administer help desk software
- Follow-up with customers and users to ensure complete resolution of issues
- Redirect problems to correct resource
- Computers and laptops Hardware and Software set-ups.
- Ensure that employees working remotely have the needed access on the network and can perform their work smoothly
- Creating new users and assigning to them all necessary relevant access.
- Receive and deliver users the IT equipment.
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and documents resolutions
Employment Type
Full-time
Department / Functional Area
Key Skills
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