Career Counselling Consultant

Job Title: Career Counselling Consultant

Overview:

You will be responsible for overseeing the delivery of career counselling services to clients and leading a team of Career Counselling Specialists. This role involves managing client relationships ensuring the quality of service delivery and guiding a team of associates to achieve company standards and client satisfaction.

Responsibilities:

Client Management

• Serve as the primary point of contact for clients within their assigned group (entry midlevel or senior).

• Conduct initial consultations to assess client needs and expectations.

• Develop personalised career counselling plans for each client.

• Deliver post plan report insights and recommendations for every client.

Team Leadership

• Lead a team of Career Counselling Associates providing guidance and oversight.

• Allocate clients to associates based on team capacity and expertise.

• Monitor team performance and ensure service delivery meets established SLAs.

• Provide training and development for specialists offering necessary coaching and managing their performance.
  

Service Delivery

• Oversee the delivery of all career counselling services for their clients.

• Deliver interview preparation and coaching sessions to clients.

• Ensure that services are delivered in accordance with the clients plan and company standards.

• Review and approve work completed by associates including CVs LinkedIn profiles and job applications.

Quality Assurance

• Conduct regular quality checks on the work produced by the team.

• Ensure adherence to internal KPIs and quality standards.

• Address and resolve any issues in service delivery promptly.

Data Management

• Ensure that all client interactions and service delivery data are accurately captured and stored in the cloud database.

• Utilise data to track client progress and provide insights for improvements.

Client Feedback and Improvement

• Collect and analyse client feedback to improve service delivery.

• Implement changes based on feedback to enhance client satisfaction.

Reporting

• Prepare regular reports on team performance client satisfaction and service outcomes.

• Provide insights and recommendations for service improvements.

Qualifications:

• Bachelors degree in Human Resources Business Administration Psychology or a related field.

• Proven experience in career counselling or a related field.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Ability to develop and implement personalised career counselling plans.

• Proficiency in data management and reporting.

• Strong organisational skills and attention to detail.

• Exceptional communication and interpersonal skills.

• Knowledge of industry trends and best practices in career counselling.

Key Competencies:

• Empathy and understanding towards client needs.

• Strong problemsolving and decisionmaking abilities.

• Ability to manage multiple clients and associates simultaneously.

• Proficiency in using career counselling tools and software.

• High level of professionalism and ethical standards.

• Commitment to quality and continuous improvement

• Clientfocused mindset

• Attention to details.

Remote Work :

No