Technical Support Engineer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Technical Support Engineer to provide enterpriselevel assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
- Providing technical support service to our customers remotely and on site
- Improves system performance by identifying problems; recommending changes
- Provides technical service and support to new and existing customer networks
- Monitoring and maintaining the computer systems and networks.
- Troubleshoot system and network problems diagnosing and solving hardware or software faults
- Resolve technical problems with Local Area Networks (LAN) Wide Area Networks (WAN) and other systems
- Perform site survey
- provide support including procedural documentation and relevant reports using zoho desk ticketing system ManageEngine tools.
- Install and configure computer hardware operating systems applications and peripherals
- Perform required maintenance for Cameras NVR Time attendance Access Control Network nodes and cables installation.
Requirements
Education field:
- Computer Science.
- Communication & Electronics.
- Information Technology
- Electricity knowledge.
- Virtualization.
- Comptia N Comptia A MS Office are essential.
Personal qualities:
- Makes an impact
- convinces and persuades others
- promotes plans and ideas successfully
- Builds a useful network of contacts and relationships and utilizes it to achieve objectives
- Adheres to company rules and procedures
- executes plans with commitment and determination
- achieves highquality results
- Approach: uses a methodical and systematic approach
- plans ahead define clear priorities and allocates resources effectively
- Demonstrates specialist knowledge and expertise in own area
- participates in continuous professional development
- Males Only
Minimum 3 year experience as a Product Owner or similar role, preferably with a focus on Zoho solutions. Bachelor's degree in Computer Science, Engineering, Business, or a related field. Strong knowledge of the Zoho product suite, including Zoho CRM, Zoho Books, Zoho Projects, etc. Excellent understanding of agile methodologies and experience working in agile development environments. Proficient in gathering and analyzing business requirements, writing user stories, and managing product backlogs. Strong problem-solving and analytical skills, with the ability to make data-driven decisions. Excellent communication, presentation, and interpersonal skills. Ability to work effectively in cross-functional teams and collaborate with stakeholders at all levels. Self-motivated, detail-oriented, and able to prioritize and manage multiple tasks simultaneously. Zoho certifications, such as Zoho Certified Developer or Zoho Certified Consultant, are desirable.
Employment Type
Full Time
