Ecommerce Assistant
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Job Description
Product Management:
o Assist in the creation, updating, and maintenance of product listings, including descriptions, images, pricing, and inventory levels.
o Monitor and manage stock levels, ensuring timely restocking of popular items and removal of discontinued products.
o Collaborate with the brands team to ensure product information is accurate and up-todate.
o Amazon:
we will get the training from them.
Order Processing:
o Process customer orders accurately and efficiently, ensuring timely fulfillment and shipping.
o Coordinate with the warehouse and logistics teams to track and manage shipments, resolving any issues that may arise.
o Handle returns, exchanges, and refunds in accordance with company policies.
Customer Support:
o Provide exceptional customer service through various channels, including email, WhatsApp, and phone.
o Address and resolve customer inquiries, complaints, and issues in a professional and timely manner.
o Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience
Employment Type
Full-time
