Customer Service Assistant
Customer Service Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Service Assistant
Job Description:
We are seeking a motivated and friendly individual to join our team as a Customer Service Assistant. In this role you will be the first point of contact for our customers providing outstanding service and support to ensure their needs are met. This is a fantastic opportunity for someone looking to start their career in customer service and develop their skills in a supportive and dynamic environment.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Problem Resolution: Assist customers with product and service information resolving issues efficiently and effectively.
- Order Processing: Handle order placements cancellations and returns ensuring accuracy and promptness.
- Documentation: Maintain accurate records of customer interactions and transactions updating internal databases and systems.
- Support Team Goals: Collaborate with team members to achieve customer service targets and improve overall customer satisfaction.
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree in a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and attention to detail.
- Proficiency in basic computer applications including Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fastpaced environment.
Employment Type
Full Time
