Korean Bilingual Customer Service
Korean Bilingual Customer Service
Posted on :
30-07-2024
Employer Active
1 Vacancy
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Job Description
Company Description
My Cloud Crew is a Talent as a Service provider that offers businesses access to a virtual remote team with specialized expertise in digital marketing paid ads marketing virtual assistance financial control and web development. Our innovative approach to workforce management empowers businesses to optimize their resources making the most of specialized skills without the need for longterm commitments.
Job Summary: The Korean Bilingual Virtual Receptionist will be responsible for managing virtual front desk operations handling phone calls video calls emails and live chats. The ideal candidate will be fluent in both Korean and English and possess excellent communication and organizational skills.
Key Responsibilities:
- Answer screen and forward incoming phone calls video calls and live chats in both Korean and English.
- Manage virtual reception area ensuring smooth communication and support for clients and visitors.
- Handle inquiries from clients and visitors providing accurate information and assistance.
- Assist with scheduling virtual appointments and managing calendars.
- Perform general administrative tasks such as data entry digital filing and document management.
- Translate documents and communications between Korean and English as needed.
- Coordinate with other departments to ensure smooth virtual office operations.
- Assist with special projects and other duties as assigned.
Requirements
- Proven experience as a receptionist administrative assistant or similar role preferably in a virtual setting.
- Fluency in both Korean and English (written and spoken).
- Excellent verbal and written communication skills.
- Proficient in MS Office (Word Excel Outlook) and virtual communication tools (e.g. Zoom Microsoft Teams).
- Strong organizational and multitasking abilities.
- Friendly and professional demeanor.
- Ability to work independently and as part of a virtual team.
- Reliable internet connection and a quiet professional workspace.
Preferred Qualifications:
- Previous experience in a bilingual receptionist role.
Benefits
- Permanent Work from Home Set Up
- Paid TimeOff
Requirements: Strong command of the Spanish language. 1-2 years of proven experience in customer service with a focus on multi-channel support. Demonstrates customer orientation and excellent customer service skills. Strong organization skills, attention to detail and follow through to resolve any outstanding issues. Strong written and verbal communication skills; leads internal communications and external/client communications with detailed support and assistance.
Employment Type
Full Time
Key Skills
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