Customer Service Representative with German

David Kennedy Recruitment is working with a leading BPO/outsourcing companywho is seeking to onboard a CustomerService Representative with German to join their team

Position: Customer Service Representative with German

Location:Barcelona Spain

Contract: Temporary 3Months (1month probation).

Work Model: Hybrid working model (twice per week following the training)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls from existing and potential Client customers assisting with inquiries and looking for solutions if they are experiencing difficulties with their order or device.
• As you work you will be using leadingedge diagnostic tools and Excel to help guide clients in solving issues with their machines.
• In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
• Youll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (crossselling and upselling).
• Youll be a Client Ambassador by educating customers on Client Technology and demonstrating a full understanding of the Clients products and brand values.

REQUIREMENTS:

• Have a good level of English and German (C1) to communicate with our international team.
• Be eligible to work in Spain.
• Appreciate excellent customer service we want to offer our customers the best possible experience.
• Have good computer skills and experience with MS Office.
• Solutionoriented to provide the correct and best outcome for the customer.
• Wellorganised and able to prioritise the workload with the ability to work under pressure.

• BENEFITS:
• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organization
• Option to signup for Discounted Private Health Insurance
• Referral Program Bring a friend and get a referral bonus
• Access to LinkedIn specialized training & courses
• Working hours: Full Time (39 hours per week) rotating schedule Monday Sunday between 8 am and 8 pm 5 days/week (rotative weekends two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job 3 weeks duration (officebased)