Danish Customer Support Representative In Barcelona

Join Our Team as a Customer Support Representative in Barcelona!

Are you passionate about delivering exceptional customer service Do you have a knack for solving problems and providing topnotch support Were looking for a Customer Support Representative to join our dynamic team in beautiful Barcelona Spain!

Location: Barcelona Spain
Employment Type: Fulltime
Work Model: Onsite

What Youll Do:

• Handle incoming customer inquiries via phone email chat and automated alerts addressing user needs efficiently
• Record call details in our management system ensuring timely responses and resolutions within agreed SLAs
• Maintain uptodate knowledge of our services and products especially those tailored to individual customer needs
• Escalate potential service issues to senior team members as needed
• Adhere to all project processes and procedures ensuring compliance with the contractual SLA
• Provide coverage for other agents in their absence and collaborate on specific team projects
• Manage administrative responsibilities including records of holidays sickness and overtime
• Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction

What Were Looking For:

• Native or fluent in Danish both verbal and written
• Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience
• Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms and applications including Windows MS Office and internet configuration
• Strong customer care skills with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and resolving issues or escalating them as needed

What We Offer:

• Excellent remuneration package based on experience skills and performance
• Higher salary from the 7th month
• Working schedule: Monday to Friday 08:00 AM 05:00 PM
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to help you reach your full potential

Ready to make a difference Apply now and be a part of our vibrant team in Barcelona!

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Remote Work :

No