Food Beverage Team Leader - Doha Education City

Reporting directly to our F&B Manager our F&B Team Leaders take responsibility for managing the Restaurant and Bar operations and leading and motivating the team to deliver an exceptional service through practiced standards policies and procedures. Leading by example you will demonstrate how to welcome and manage guests in a friendly down to earth manner taking great pride and attention towards creating a service that our guests love.

What will I be doing

• Train guide and coach your fellow colleagues to deliver exceptional service.
  
• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow F&B service brand standards and procedures.
  
• Answer telephone calls promptly and clearly in a polite and helpful manner.
  
• Ensure that guest feedback and any escalations are managed effectively.
  
• Ensure that payments are dealt with according to the company s cash handling procedures and that shifts are effectively closed and successfully handed over to the next shift.
  
• Set up train the team and implement the hygiene & service procedures and practices.
  
• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
  
• Keep abreast of all promotions activities and events in the surrounding area to give accurate information to guests.
  
• Identify corporate leads and driving online name mentions.