A systems integrator in Riyadh KSA is looking for an Operations Manager / Service Delivery Manager ICT and Low Current. The candidate will be responsible for overseeing the daily operations of their AV IT and Low Current Systems divisions. This role requires a strategic thinker with strong leadership skills and a deep understanding of the technology sector.
The Operations / Service Delivery Manager will ensure that all projects are completed on time within budget and to the highest standards of quality.
Key Responsibilities:
- Operational Leadership:
- Oversee and manage the daily operations of the AV IT and Low Current Systems divisions.
- Develop and implement operational policies and procedures to enhance efficiency and productivity.
- Ensure all operations are carried out in an appropriate costeffective manner.
- Project Management:
- Plan and coordinate project activities to ensure timely and withinbudget completion.
- Monitor project progress and make adjustments as needed.
- Collaborate with project teams to resolve any issues that arise.
- Experience in PMO Management and PMP certification is highly preferable.
- Team Management:
- Lead mentor and develop a team of professionals fostering a positive and productive work environment.
- Conduct performance reviews and provide feedback to team members.
- Identify training and development needs and coordinate training programs.
- Client Relations:
- Build and maintain strong relationships with clients ensuring their needs are met and expectations exceeded.
- Act as the main point of contact for client inquiries and concerns.
- Conduct regular client meetings to review project progress and address any issues.
- Financial Management:
- Prepare and manage budgets for the operations department.
- Monitor financial performance and implement costsaving initiatives.
- Analyze financial data to identify areas for improvement.
- Quality Assurance:
- Ensure all projects meet the highest standards of quality and comply with industry regulations.
- Implement and monitor quality control processes.
- Conduct regular audits and inspections to identify and address any quality issues.
- Strategic Planning:
- Develop and implement longterm operational strategies aligned with the companys goals.
- Identify opportunities for growth and innovation within the AV IT and Low Current Systems sectors.
- Stay uptodate with industry trends and best practices.
Qualifications:
- Bachelors degree in Business Administration Engineering or a related field (Masters degree preferred).
- Proven experience as an Operations/Service Delivery Manager or in a similar role within the technology sector.
- Strong knowledge of AV IT and Low Current Systems.
- Excellent leadership and team management skills.
- Strong project management and organizational abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in relevant software and technology tools.
- Ability to work under pressure and meet deadlines.
- Strong analytical and problemsolving skills.
- Excellent command of both Arabic & English.
Benefits:
- Competitive salary and performancebased bonuses.
- Comprehensive health insurance plans.
- Opportunities for professional development and career growth.
- A dynamic and innovative work environment.
Remote Work :
No