istant Manager
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Not Mentionedyears
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
An important member of the Guest Experience team, you will be responsible for the design, implementation and monitoring of ground service products, procedures, and standards. Partnering with Ground Operations, your role facilitates a seamless transition between ground, in-flight, lounge and digital experiences by guiding a cohesive alignment and consistent standard globally.
Collaboration with key product development stakeholders is a must to ensure products and assets such as airport, security, lounges, facilities, food and beverage, transportation, meet and assist, retail, check-in, boarding environments, etc. meet and exceed our service requirements. A key component of this role is guest experience design best practice in leveraging technology for airports and ground experience. With a focus on On-Time Performance (OTP), reduction of pain points, disruption management, service recovery and driving unique signature experiences.
Employment Type
Full-time
