Customer Support with Slovak
Customer Support with Slovak
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client isa dynamic and rapidly growing company a global leader in the customer experience industry. We are looking for a talented and proactive Customer Support Representative with knowledge of the Slovak language to join our team and make a significant contribution to our business success.
Responsibilities:
- Communication via emails tickets and chat with existing customers in order to solve their issues related to the products
- Giving information about the client to existing customers and prospects via email handling tickets and chat if available for specific LOB and handling the inquiries in a caseclosing manner
- Secure and deepen client retention contribute to excellent customer support and recognize/promote suitable products and services
- Secure that all complaints are being recognized recorded confirmed and solved effectively
- A responsible and reliable attitude to ensure that the daily adherence plan is being observed
- Secure that all customer contacts are being handled in an efficient and effective way
- Supply highquality service through adherence to given processes and procedures
- Updating the database of customers and documenting activities and history for further contacts and campaigns
- Reporting the most common issues to the support team for further escalations
Requirements:
- Excellent written and verbal communication skills in Slovak/Croatian/Slovenian
- Good English/Romanian skills
- Good MS Office skills
- High motivation and enthusiastic approach
- Selforganized
Employment Type
Full Time
