Customer Care Assistant

Qatar Airways Cargo is seeking a dynamic and motivated Online Customer Care Assistant to join our team in Doha, QA. As a part-time position at the entry level, this role is perfect for individuals looking to kickstart their career in the aviation industry. We are looking for resourceful and driven individuals who possess strong communication and cooperation skills. Responsibilities: - Responding to customer inquiries and concerns via email and live chat - Assisting customers with booking, tracking, and general queries - Providing exceptional customer service and resolving issues in a timely manner - Collaborating with other departments to ensure customer satisfaction - Keeping abreast of company policies and procedures to provide accurate information to customers - Updating customer records and maintaining a high level of confidentiality Requirements: - Strong communication skills, both written and verbal - Excellent problem-solving abilities - Ability to work well in a team environment - Proficiency in multitasking and managing priorities - High attention to detail and accuracy - Must be able to work flexible hours, including weekends and holidays Benefits: - Parental leave for new parents - Medical coverage for employee and dependents - Paid sick leave for when you need to take care of yourself Working at Qatar Airways Cargo means aligning your work with a greater purpose - contributing to a meaningful mission of connecting people and goods across the globe. We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Don't miss out on this exciting opportunity to join Qatar Airways Cargo as an Online Customer Care Assistant. Apply by August 5, 2024, to be considered for this position.