Venue Manager

Manage all aspects of the venue, including staffing, operations, and guest service.

• Plan and coordinate operations in the venue, ensuring smooth guest journey and services delivery.

• Responding to guests needs and anticipating their unstated ones through authentic interactions and guest handling throughout their visit through the venue

• Ensure customer satisfaction by handling complaints and queries escalated to this level, carrying out route cause analysis to understand the reason issue got escalated to this level and how to avoid it in future.

• Capture lessons learnt that can be utilized to improve and optimize services and strengthen guest satisfaction.

• Work with internal and external stakeholders to ensure all aspects of the venue are ready at any given time.