Contact Center Supervisors

Lead and supervise the Contact Centre team in interacting with guests in a friendly

and professional manner, making them feel comfortable and valued.

• Ensure the team engages in active listening with guests, confirming or clarifying information as needed.

• Ensuring guests have a seamless journey and experience with Contact Centre services.

• Monitor responses to guest inquiries, special requests, and complaints in a timely

and professional manner, facilitating appropriate escalations if needed.

• Ensure the team provides accurate information about facilities, services, and

amenities available at Sindalah.

• Maintain calm and effective leadership in high-pressure situations, resolving issues

or escalating them appropriately.