Guest Service Agent
Posted on :
21-07-2024
Employer Active
1 Vacancy
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Job Description
- Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Proactively find ways to delight and excite our guests to ensure their stay in memorable
- Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including answering telephone calls and responding to emails.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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