Customer Care Manager Male

We Are Hiring!

We are seeking an experienced and dedicated Customer Care Manager to join our team in Irinjalakuda Thrissur. The ideal candidate will have 4 years of experience in customer service management with a strong background in overseeing customer support operations. This role involves managing the customer care team ensuring exceptional service delivery and driving customer satisfaction.

Key Responsibilities:

1. Customer Care Management:
   

   • Oversee daily operations of the customer care department.
     
   • Develop and implement strategies to enhance customer service and satisfaction.
     
   • Monitor and evaluate the performance of customer care representatives.
     

2. Team Leadership and Training:
   

   • Lead mentor and motivate the customer care team to achieve performance goals.
     
   • Conduct regular training sessions to improve team skills and service quality.
     
   • Address and resolve any personnel issues or conflicts within the team.
     

3. Customer Interaction and Issue Resolution:
   

   • Handle complex customer inquiries complaints and escalations effectively.
     
   • Ensure timely and accurate resolution of customer issues.
     
   • Develop and maintain strong relationships with key customers.
     

4. Performance Monitoring and Reporting:
   

   • Analyze customer service metrics and KPIs to assess team performance.
     
   • Prepare and present regular reports on customer care activities and outcomes.
     
   • Identify trends and areas for improvement based on customer feedback and service data.
     

5. Process Improvement:
   

   • Continuously review and refine customer care processes to enhance efficiency and effectiveness.
     
   • Implement best practices and innovative solutions to improve service delivery.
     
   • Ensure compliance with company policies and industry regulations.
     

6. Administrative Duties:
   

   • Maintain accurate records of customer interactions and service issues.
     
   • Coordinate with other departments to ensure a seamless customer experience.
     
   • Manage customer care budgets and resources effectively.
     

Requirements

Qualifications:

• Diploma or B.Tech in a relevant field from a recognized institution.
  
• 4 years of experience in customer service management or related roles.
  

Benefits