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DECAL Help Desk Support Specialist 1

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Job Location drjobs

Lu - Italy

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Job Id: 742316

Position: Help Desk Support Specialist

Client: DECAL

Location: 2 Martin Luther King Jr. Drive SE Suite 754 East Tower Atlanta GA 30334.

Duration: 12 Months

Shift: 8:00 AM To 4:30 PM

Job Description:

Key Responsibilities:

  • Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.
  • User Interaction: Daily assist walkin and remote users daily helping them assess and resolve their IT issues.
  • Answering Phones: Respond promptly to phone inquiries providing immediate support and resolving user issues or directing calls as necessary.
  • Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service ensuring a positive user experience.
  • ProblemSolving: Quickly identify troubleshoot and resolve technical issues escalating complex problems when necessary.
  • Documentation: Accurately document all incidents requests and resolutions in ServiceNow.
  • Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.
  • Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person.
  • Qualifications:

  • Proven experience in a Service Desk or IT support role.
  • Required 2 years of technical support experience.
  • Proficiency in using ServiceNow for incident and request management.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and technical troubleshooting skills.
  • Ability to work effectively in a highdemand environment with challenging users.
  • Commitment to maintaining a high level of customer satisfaction.
  • Preferred Qualifications:

    • Previous experience in a similar Service Desk or support and problem resolution role.
    • Technical Certifications preferred: Candidate should have one of the following certifications A Network or Security or a minimum 2 years of technical support skills on in a Service Desk role.
    • Familiarity with remote support tools and techniques

    Employment Type

    Full Time

    Company Industry

    About Company

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