Internal Sales Representative

Internal Sales Representative

Olifantsfontein Kempton Park R21 000 pm ctc

Leading manufacturer and supplier of highquality bricks seeks a motivated and enthusiastic Internal Sales Representative to join their team.

You will play a crucial role in supporting the sales team by managing customer inquiries processing orders and providing exceptional customer service.

This position requires a proactive individual with excellent communication skills and a strong understanding of sales processes.

Key Responsibilities:

1. Customer Service:
• Respond to customer inquiries via phone email and in person.
• Provide product information pricing and availability to customers.
• Assist customers with product selection and recommend suitable products based on their needs.
2. Order Processing:
• Process customer orders accurately and efficiently.
• Coordinate with the production and logistics teams to ensure timely delivery of orders.
• Monitor order status and communicate any delays or issues to customers.
3. Sales Support:
• Assist the external sales team with customer followups and appointment scheduling.
• Prepare sales quotations proposals and contracts.
• Maintain and update customer records in the CRM system.
4. Relationship Management:
• Build and maintain strong relationships with existing and potential customers.
• Address and resolve customer complaints and issues promptly.
• Conduct regular followups with customers to ensure satisfaction and repeat business.
5. Market Research:
• Monitor market trends competitor activities and customer preferences.
• Provide feedback and insights to the sales and marketing teams to enhance sales strategies.
6. Reporting:
• Prepare and submit regular sales reports and forecasts to the Sales Manager.
• Track and analyze sales performance metrics to identify areas for improvement.

Qualifications:

• Min. Grade 12
• Proven experience in sales or customer service preferably in the building materials industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Word Excel Outlook) and CRM software.
• Ability to work independently and as part of a team.
• A proactive and positive attitude with a strong desire to succeed.

Key Competencies:

• Customerfocused mindset.
• Attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Problemsolving skills.
• Flexibility and adaptability.

Remote Work :

No