Customer Service Representative CSR
Customer Service Representative CSR
Posted on :
12-07-2024
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Job Description
As a CSR you will play a pivotal role in providing exceptional service to customers through various communication channels including phone email and chat.
This opportunity includes a Flexible Schedule Work From Home work schedule
Responsibilities:
This opportunity includes a Flexible Schedule Work From Home work schedule
Responsibilities:
- Effectively communicate with both internal and external customers identifying their needs and resolving complex issues via telephone and electronic means.
- Perform a variety of transactions including teller transactions account withdrawals and balancing duties.
- Build positive rapport with diverse personalities maintaining a professional attitude.
- Navigate multiple computer applications while assisting customers.
- Understand and recommend the best products/services to meet customer needs.
- Interact with customers via phone chat sessions and email.
- Respond to customer inquiries promptly.
- Demonstrate expertise in online and mobile banking technology.
- Meet call center performance metrics.
- Contribute process improvement ideas.
- Protect customer information and comply with regulations.
- High School Diploma required.
- Intermediate technology skills fluency in Windows Operating Systems and Microsoft Office proficiency.
- Strong communication multitasking and problemsolving abilities.
- $52000 $80000 per year
- Medical Dental and Vision offerings
- Onthejob training
- Flexible schedule
- Weekly Direct Deposit
- 401(k) with match
- Referral program
- PrePaid Legal and Employee Assistance Programs
Employment Type
Full Time
Key Skills
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