Call Center Representative
Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are currently seeking a motivated and enthusiastic Call Center Representative to join our customer service team. As a Call Center Representative you will be the first point of contact for our customers assisting them with inquiries resolving issues and providing support in a timely and professional manner.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly and courteously.
- Provide information about products and services and assist customers with their orders or requests.
- Resolve customer complaints and issues effectively ensuring a positive customer experience.
- Document interactions and maintain accurate records in our customer management system.
- Collaborate with team members and other departments to enhance service delivery.
- Stay updated on product knowledge and promotions to provide accurate information to customers.
- Meet or exceed performance metrics including call handling time customer satisfaction and quality assurance standards.
Qualifications:
- High school diploma or equivalent; some college experience is a plus.
- Previous experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and a customerfocused mindset.
- Ability to multitask and work in a fastpaced environment.
- Proficient in using computer systems and software applications.
- Bilingual (English/Spanish) skills are a plus.
Employment Type
Full Time
