Customer Relationship Executives-Premium Real Estate Projects
Posted on :
12-07-2024
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Monthly Salary
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Salary Not Disclosed
Posted on :
12-07-2024
Job Description
We are seeking a dynamic and highly motivated Customer Relationship Executive to join our team. The ideal candidate will play a crucial role in maintaining and enhancing relationships with our clients ensuring their satisfaction and loyalty. This role involves interacting with highnetworth individuals understanding their needs and providing exceptional service that reflects the luxury standards of our real estate projects.
Key Responsibilities:
- Client Engagement: Develop and maintain strong relationships with clients acting as their primary point of contact for all inquiries concerns and feedback.
- Customer Service: Provide personalized and highquality service to clients addressing their needs promptly and effectively.
- Communication: Communicate project updates progress and relevant information to clients in a clear and professional manner.
- Problem Resolution: Handle client complaints and issues with a proactive approach ensuring swift and satisfactory resolution.
- FollowUp: Conduct regular followups with clients to ensure their ongoing satisfaction and to address any emerging needs or concerns.
- Feedback Collection: Gather and analyze client feedback to identify areas for improvement in service delivery and overall client experience.
- Collaboration: Work closely with sales marketing and project management teams to align customer service efforts with overall business goals.
- Documentation: Maintain accurate records of client interactions transactions and feedback using CRM software.
- Events and Networking: Participate in client events open houses and networking opportunities to strengthen client relationships and promote the company's projects.
- Education: Any Graduate/ Post Graduate
- Experience: any experience in customer service preferably in the real estate or hospitality industry.
- Salary : 2.4 to 3.6 4 LPA Plus benefits
- Proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Strong problemsolving and conflictresolution abilities.
- High level of professionalism and customercentric attitude.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Multilingual skills are a plus.
Personal Attributes:
- Attention to Detail: Meticulous and detailoriented ensuring accuracy and completeness in all client interactions and documentation.
- Empathy: Ability to understand and anticipate client needs demonstrating empathy and genuine concern for their satisfaction.
- Adaptability: Flexibility to handle a diverse range of clients and situations adjusting approach as needed.
- Passion for Luxury Real Estate: Enthusiasm for the luxury real estate market and a commitment to staying informed about industry trends and developments.
- Competitive salary and performancebased incentives.
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Exposure to highprofile clients and luxury real estate projects.
Our client is a leading name in the luxury real estate market known for its exceptional properties and unparalleled customer service committed to delivering premium living experiences and fostering lasting relationships with their esteemed clients. The teams are dedicated to excellence innovation and creating value for customers. This is a peoplefirst organization. The team members are custodians and our customers are our brand ambassadors. When you step into any role here you come to own the brand. Their first four projects were completed and sold out without any brand marketing. 60% of the people who bought their first homes invested again. Come join this Great place to work and Grow
Employment Type
Full Time
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