Customer Service Representative

The Customer Service Representative is responsible for Email/Chat Customer Service handling product related and feature of the product related to Peak Design. To process Warranty Claims by analyzing providing solutions and replacement of bags straps and capture. In addition agents to product Returns and Refund for undesired items. Assist customers in registering their products and services. Provide information pertaining to availability of products. To coordinate with Logistics partner regarding tracking of shipment and status inquiries.

Our ideal candidate must be willing to work in the night (US Based) shift schedule. Must have the passion and determination to help customers and treat them as peers. Lastly must have the wits and charm in answering to email questions and providing excellent support to customers.

Answer products inquiries and process warranty claims through email chat via Gladly.

Identify and assess customers needs by working with customers to achieve satisfaction.

Provide accurate complete information and resolved by using the right methods/tools like Netsuite Shipwire Shipstation.

Handle customer issues provide appropriate solutions and alternatives efficiently on the first contact.

Proactive customer management including resolution of issues and follow up responses.

Clear and accurate communication with Logistics partner regarding tracking of shipment and status inquiries.

At least 23 years exposure in back office email non voice accounts gained the BPO industry.

Proficient in Gladly Shopify Netsuite Shipwire platforms and has background in Supply Chain Management.

Exceptional English communications both written and verbal.

Sound decision making analytical and organizational skills.

With basic knowledge of MSOffice Applications e.g. Excel Word and Google Docs.

Must be willing to work in a remote setup night shift (US time zone) schedule.

A plus if with BS degree in Management Logistics or any related field.

Strong Internet (Fibr) connection at home is highly recommended.