Customer Success Specialist

Customer Success Specialist

OpenLoop is looking for a Customer Success Specialist to join our team remotely or at

our HQ in Des Moines Iowa. This role will be a member of the Operations team

collaborating closely with the Director of Customer Success to ensure a seamless user

experience for clients from contract signing through relationship growth.

About the Role

Responsibilities include but are not limited to:

Gather complex needs and align them with proper internal resources needed to

power our partners care delivery systems

Continuously improving existing processes to evolve our product and offerings

Identifying gaps and training clinicians on various requirements needed to run our services Working closely with the Implementation Account Management and Clinician Advocacy Teams to close gaps in product and skills development

Management of clinician scheduling and communication Implementing client and patient workflows into tech platforms spanning a variety of verticals

Data entry and integrity

Acting as a proxy for the Customer Success and Implementation manager on

various meetings and workflows such as legal customer success and

communications

Improving team efficiency by creating optimum processes with technology and

people

Requirements

Customer Success Specialist 2

1 years of experience working on projects in a startup or healthcare environment

required

Proven capacity to learn new technologies for maximum project success

Ability to construct effective emails giving clients and internal stakeholders all

necessary background and project updates

About OpenLoop

OpenLoop was cofounded by CEO Dr. Jon Lensing and COO Christian Williams with

the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully

designed to streamline and simplify gotomarket care delivery for companies offering

meaningful virtual support to patients across an expansive array of specialties in all 50

states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is

encouraged to bring ideas to the table and make things happen. This fits in well with our

core values of Autonomy Competence and Belonging as we want everyone to feel

empowered and supported to do their best work.

We re based out of Des Moines Iowa but we ve got teammates spread across the US

in many departments. Day to day we collaborate most frequently using Slack Notion

Linear Figma FullStory and Zoom.

2-5 years of experience in quality assurance, patient service, management experience within a call center environment. Strong knowledge of patient service principles, practices, and techniques. Excellent communication skills, both verbal and written, with the ability to provide clear and constructive feedback. Ability to work independently and collaboratively in a fast-paced, dynamic environment. patient-focused mindset with a passion for delivering exceptional service and driving continuous improvement. This job description outlines the key responsibilities and qualifications for the Quality Assurance Specialist position in our call center. We are looking for a dedicated professional who is committed to ensuring the highest standards of quality and patient satisfaction in our operations. If you meet the qualifications and are interested in joining our team, we encourage you to apply.