Your Key Responsibilities
- Lead complex customer-led transformation programmes comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
- Ability to build a highly collaborative, high performing team environment
- Coach and mentor team members
- Ability to identify and address client needs, and lead client discussions and meetings and workshops
- Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
- Design experiences in Real Estate, Tourism and Hospitality industries, identify pain points, delights and transformative capabilities.
- Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods
Skills And Attributes For Success
- Strong analytical and problem-solving skills
- Strong drive to excel professionally, and to guide and motivate others
- Advanced written and verbal communication skills
- Dedicated, innovative, resourceful, analytical, and able to work under pressure
- Foster an efficient, innovative, and team-oriented work environment
- Demonstrate a strong customer-centric mindset, creative thinking and attention to detail
To qualify for the role, you must have
- A bachelor’s or master’s degree with 5+ years’ of working experience in a client facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer transformation programmes in the market.
- Experience in transforming commercial and customer-led functions but not limited to Customer research and Insights.
- Human-centered Experience Design and Measurement
- Sales and Marketing
- Customer Service and Engagement
- Recognized digital platforms and enabling technologies i.e. CMS, CRM
Ideally, you will also have
- Destination management experience
- Knowledge in Agile methodologies
- Certification Customer Experience, Design Thinking, UI/UX