Assistant Manager - Business Design CX - Business Transformation

Your Key Responsibilities

• Lead complex customer-led transformation programmes comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
• Ability to build a highly collaborative, high performing team environment
• Coach and mentor team members
• Ability to identify and address client needs, and lead client discussions and meetings and workshops
• Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
• Design experiences in Real Estate, Tourism and Hospitality industries, identify pain points, delights and transformative capabilities.
• Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods
  

 

Skills And Attributes For Success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical, and able to work under pressure
• Foster an efficient, innovative, and team-oriented work environment
• Demonstrate a strong customer-centric mindset, creative thinking and attention to detail
  

 

To qualify for the role, you must have

• A bachelor’s or master’s degree with 5+ years’ of working experience in a client facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer transformation programmes in the market.
• Experience in transforming commercial and customer-led functions but not limited to Customer research and Insights.
  • Human-centered Experience Design and Measurement
  • Sales and Marketing
  • Customer Service and Engagement
  • Recognized digital platforms and enabling technologies i.e. CMS, CRM

 

Ideally, you will also have

• Destination management experience
• Knowledge in Agile methodologies
• Certification Customer Experience, Design Thinking, UI/UX