Quality Knowledge And Training ManagerHybridBGC190K
Posted on :
09-07-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
09-07-2024
Job Description
We are urgently hiring for a Knowledge Quality and Training Manager
Location: Taguig Hybrid
Salary is up to 192K
Midshift Manila Schedule
The Role
- Establish and manage the teams Service Knowledge Management System and Process
- Coordinate the knowledge management culture and capabilities building process across the teams.
- Define and assign knowledge team roles and hold the knowledge team accountable and empower commitment.
- Deploy training communications and awareness programs related to service management processes.
- Manage and align internal training on headline activities that impact knowledge management across teams.
- Monitor and review the activities of the teams that participate in the knowledge management practice.
- Conduct regular and ad hoc practice analysis and initiating improvements to the practice procedures used methods and tools.
- Ensure all knowledge items are made accessible to those who need them in an efficient and effective manner.
- Align teams on usage of tools templates and coordinate knowledge articles creation and submission.
- Oversees the controlled knowledge items of our services to ensure accuracy and viability.
- Ensure creation of external knowledge articles based on internal documentation for Client use.
- Support knowledge article creation from new product releases and ensure access across teams.
The Requirements
- At least 5 years professional experience in Knowledge Management / Process Design / Operational Excellence function in a shared services environment preferably on a global team
- Proven ability to collaborate effectively with cross functional teams and lead knowledge teams in their delivery.
- Demonstrated ability to identify and drive continuous improvement.
- Proficiency in knowledge bases and MS Office applications such as Visio Excel PowerPoint Word PowerBI
- Excellent written and verbal communication skills in English as a minimum
- Project Management and Prioritization skills
- Ability to quickly learn and navigate new processes tools people and cultures.
- Ability to manage stakeholders to ensure execution of projects across teams.
Advantageous for the position
- University Degree Holder
- ITIL Certification
- KCS Certified
Remote Work :
No
Employment Type
Full Time
Key Skills
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