Support Engineer

Responsibilities:

• Ability to deal with electronic and mechanical machines.
• Experience in troubleshooting electrical issues.
• Experienced in ID and passport card personalization machines is recommended.
• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment to ensure high-quality deliverables.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Monitoring inventory and reordering materials when needed.
• Managing servers and ensuring regular back-up & restoration of client’s data
• Writing reports and presenting findings to Managers and Supervisors regularly.
• Willingness to work in different locations in different cities.
• Willingness to travel outside Jordan.

Experience & Qualifications:

• Experience: minimum 3 years
• A bachelor's degree in engineering.
• A relevant certificate or license is advantageous.
• Preferred valid Jordanian driving license.
• Very good English language skills.