Support Engineer Jobs in Amman

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocat More...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed More...

At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud arc More...

Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user l More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers More...

Customer Management and Issue handling Available to handle Emergency and critical issues while on call roster Stay abreast of on new technology/technical areas and share information about solution to define business requirements and participate in risk analysis Scope, define and More...

What You Will Be Doing Design and Refine AI tools that are tailored to enhance the customer service experience. This includes creating systems that predict client needs and automate responses, which not only improves response times, but also increases overall customer satisfactio More...

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to res More...

Role Description This is a full-time on-site role as a Product Support Engineer at Migrate. The Product Support Engineer will be responsible for providing customer support and technical support, troubleshooting product issues, and utilizing analytical skills to resolve problems effic More...

Perform daily operational tasks such as completing change requests, resolving trouble tickets, server monitoring, and problem triage. Write high-performance Structured Query Language (SQL) queries and stored procedures. Manage and administer database environments. Work in a globa More...

About the job With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experiencece. . Come join CE&S and help us build a More...

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by co More...

Design, implement, and maintain systems infrastructure, including servers, storage, networking, and virtualization technologies. Perform system installations, upgrades, and configurations, ensuring seamless integration with existing infrastructure. Perform technical assessments an More...

ponsibilities—what you'll do: Serve as primary contact for clients post-implementation. Continually deepen your understanding of the product and stay updated on emerging technologies. Address technical and business inquiries regarding product functionality, implemen More...

. He/she provides dedicated integration support for all types of merchants. . Develops subject matter expertise in one or more payment services and handles escalations related to those services. . He/she manages high severity incidents till resolution. . He/she can deal with ambiguity More...

Company Description Jordan Business Systems - JBS is a leading IT company based in Amman, Jordan. As a Business Partner of IBM, Cisco, Diebold, and Lenovo, JBS has over 20 years of experience in the IT industry. JBS is part of MDS Holdings Group, the largest IT group in the Middle Ea More...

About the job Trismart Group is looking to hire IT and ELV support Engineer with 6+ years of experience as following: Education and certifications: Bachelor's degree in Computer Science, Information Technology, computer engineer Relevant certifications such as More...