Workshop Manager

Job Role
The successful candidate will be providing technical and diagnostic expertise within the workshop & service department and in doing so advice and direct technicians on best practice methodologies for machine checks repairs and servicing as per customer requirements

Responsibilities:
•Managing and controlling the smooth process of all new units PDI’s
•Attending weekly production meeting.
•Holding toolbox talks with service staff.
•Keeping the Service Manager updated on the Workshop process.
•Providing instructions on carrying out diagnostic work and supporting technicians.
•Providing advice and support to technicians on technical matters.
•Coordinating and following up Warranty Claims.
•Coordinating and ensuring that Service Bulletins are completed and signed off.
•Carrying out fault diagnosis for speedy machine PreDelivery Inspections Load Testing and servicing.
•Cooperating in machine care and safety whilst working on machines.
•SHEQ & ISO responsibilities for the service department.
•Ensuring machines are returned to customer afterservice in a neat and clean condition.
•Ensuring diagnosis leads to the most costeffective and accurate remedy to fault or customer complaint.
•Completing forms and documentation included in the company's service routine.
•Custodian of all machine Service and Parts Manuals.
•Drafting and preparing any reports required.
•Addressing and coordinating subordinates’ training requirements and development.
•Ensuring effective communication with staff across departments customers and service providers

Qualifications and Competencies Required:
•Must have a Diesel / Auto Electric / Forklift trade test certificate.
•At least five years relevant post trade qualified experience or similar
•Supervisory or management experience would be advantageous.
•Candidate must be computer literate (Outlook Excel and Word).
•Technical Aptitude.
•Must be able to communicate with customers at all levels.
•Must adhere to all SHE requirements.
•Welldisciplined and selfmotivated