Independently solves problems in broad complex and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution
Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk
Effectively manage the current and future requirement for Cisco TAC lab to debug broad and complex problems
Content Development Write Tech zone CCO (White Papers) contribute to Cisco engineering community to simplify the support experience for customers
Engineering Partnership Drive improvement in product Serviceability New Product/Feature Incubation Field Quality/Top Issues etc
Talent Development Conduct Training Programs/Mentoring for Technical Consulting Engineers
Requirements
Hands on experience on Webex Meetings
Design and providing solutions to HCS environment for endtoend collaboration deployment
Troubleshooting on the thirdparty integrations like VOSS4UC EGain products
Creating tailored architecture to customers for third party integrations
Troubleshooting Video and Voice related issues for Tele presence Calls
Troubleshooting and configuration on CUCM IMP Unity Connection UCCX and Gateways
Configuration and solving issues related to CUCM TMS TPS Conductor CMS and Tele presence endpoints to enable voice and video calling
Configuration and Troubleshooting of Mobile and Remote Access on ExpresswayCore ExpresswayEdge CUCM and DNS Servers
Configuration and Troubleshooting for Cisco Tele presence Immersive and NonImmersive devices to enable tele presence call capability
Handling team and pertaining training to the team with new skills
Handling escalations for CAP and RRR customer accounts
Working as mediator between partners and BU for defect and research related issues
Working on Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting
Working on the ICDigitization to automate the issue detection from the logs automatically
Giving Process and Product training for new joiners and making them competent
Roles and Responsibilities:
Independently solves problems in broad, complex, and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution
Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk
Effectively manage the current and future requirement for Cisco TAC lab to debug broad and complex problems
Content Development Write Tech zone, CCO (White Papers), contribute to Cisco engineering community to simplify the support experience for customers
Engineering Partnership Drive improvement in product Serviceability, New Product/Feature Incubation, Field Quality/Top Issues etc
Talent Development Conduct Training Programs/Mentoring for Technical Consulting Engineers
Requirements
Hands on experience on Webex Meetings
Design and providing solutions to HCS environment for end-to-end collaboration deployment
Troubleshooting on the third-party integrations like VOSS-4UC, E-Gain products
Creating tailored architecture to customers for third party integrations
Troubleshooting Video and Voice related issues for Tele presence Calls
Troubleshooting and configuration on CUCM, IMP, Unity Connection, UCCX and Gateways
Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Tele presence endpoints to enable voice and video calling
Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers
Configuration and Troubleshooting for Cisco Tele presence Immersive and Non-Immersive devices to enable tele presence call capability
Handling team and pertaining training to the team with new skills
Handling escalations for CAP and RRR customer accounts
Working as mediator between partners and BU for defect and research related issues
Working on Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting
Working on the IC-Digitization to automate the issue detection from the logs automatically
Giving Process and Product training for new joiners and making them competent
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