Bilingual Network Support Engineer

• Independently solves problems in broad complex and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution
  
• Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk
  
• Effectively manage the current and future requirement for Cisco TAC lab to debug broad and complex problems
  
• Content Development Write Tech zone CCO (White Papers) contribute to Cisco engineering community to simplify the support experience for customers
  
• Engineering Partnership Drive improvement in product Serviceability New Product/Feature Incubation Field Quality/Top Issues etc
  
• Talent Development Conduct Training Programs/Mentoring for Technical Consulting Engineers
  

Requirements

• Hands on experience on Webex Meetings
  
• Design and providing solutions to HCS environment for endtoend collaboration deployment
  
• Troubleshooting on the thirdparty integrations like VOSS4UC EGain products
  
• Creating tailored architecture to customers for third party integrations
  
• Troubleshooting Video and Voice related issues for Tele presence Calls
  
• Troubleshooting and configuration on CUCM IMP Unity Connection UCCX and Gateways
  
• Configuration and solving issues related to CUCM TMS TPS Conductor CMS and Tele presence endpoints to enable voice and video calling
  
• Configuration and Troubleshooting of Mobile and Remote Access on ExpresswayCore ExpresswayEdge CUCM and DNS Servers
  
• Configuration and Troubleshooting for Cisco Tele presence Immersive and NonImmersive devices to enable tele presence call capability
  
• Handling team and pertaining training to the team with new skills
  
• Handling escalations for CAP and RRR customer accounts
  
• Working as mediator between partners and BU for defect and research related issues
  
• Working on Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting
  
• Working on the ICDigitization to automate the issue detection from the logs automatically
  
• Giving Process and Product training for new joiners and making them competent
  

• Independently solves problems in broad, complex, and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution
  
• Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk
  
• Effectively manage the current and future requirement for Cisco TAC lab to debug broad and complex problems
  
• Content Development Write Tech zone, CCO (White Papers), contribute to Cisco engineering community to simplify the support experience for customers
  
• Engineering Partnership Drive improvement in product Serviceability, New Product/Feature Incubation, Field Quality/Top Issues etc
  
• Talent Development Conduct Training Programs/Mentoring for Technical Consulting Engineers
  

Requirements

• Hands on experience on Webex Meetings
  
• Design and providing solutions to HCS environment for end-to-end collaboration deployment
  
• Troubleshooting on the third-party integrations like VOSS-4UC, E-Gain products
  
• Creating tailored architecture to customers for third party integrations
  
• Troubleshooting Video and Voice related issues for Tele presence Calls
  
• Troubleshooting and configuration on CUCM, IMP, Unity Connection, UCCX and Gateways
  
• Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Tele presence endpoints to enable voice and video calling
  
• Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers
  
• Configuration and Troubleshooting for Cisco Tele presence Immersive and Non-Immersive devices to enable tele presence call capability
  
• Handling team and pertaining training to the team with new skills
  
• Handling escalations for CAP and RRR customer accounts
  
• Working as mediator between partners and BU for defect and research related issues
  
• Working on Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting
  
• Working on the IC-Digitization to automate the issue detection from the logs automatically
  
• Giving Process and Product training for new joiners and making them competent