Basic Information

Client ID: 125000

Job ID: 2314

Position: CRECustomer Reliability Engineer

Location: Tokyo

Salary: 4M 8M JPY

Language: Fluent Japanese

Contract type: Permanent

Who we are

2012CFO

API

English
Our mission is to Empower small businesses to be the main players in the world. We aim to achieve this by developing and providing services that create a platform where anyone with ideas passion and skills can nurture their business to be stronger and smarter. We embarked on our journey with cloud accounting and have always had a milestone in mind since our inception in 2012 to create an AI CFO. The idea is to use technology to automate routine tasks provide realtime visibility into business operations and support datadriven decisionmaking and management actions. By doing so small businesses can become more creative and robust. The goal is to empower small businesses with technology and leverage it as a lever. This vision is rooted in the hypothesis and passion that drove our founding the belief that all sorts of business operations including accounting and HR can be digitized and automated. It extends to realizing smart lending services through API integration with government and banks expanding new business opportunities online and leveraging the vast realtime data accumulated by companies to bring about transformation in small businesses. This transformation is made possible by our platform.

Roles and Responsibility

CREAIAIPMCRE

Mission

CRE

Vision

CRE

• AI

• English here

  Position Overview: The CRE (Customer Reliability Engineer) team a concept proposed by Google focuses on alleviating user concerns about products through engineering improvements that support teams cannot address.

  The CRE team works on improving issues related to inquiries across all services provided by our company. This involves collaborating with the AI team to enhance AI chat accuracy improving the inquiry process tailored for each product and expanding help content to ensure users can confidently use our services. The role involves not only development skills but also a deep understanding of user perspectives and close collaboration with support teams and product managers to alleviate user concerns. We are seeking an engineer who can lead our CRE team by leveraging their development skills and maintaining a strong usercentric approach.

  Mission: Lead a culture that swiftly and optimally alleviates user concerns.

  CRE members will spearhead the efficiency and systematization of inquiry responses ensuring that the entire organization can fully deliver the products value to users.

  Vision: Create a system that does not accumulate issues through measurement and systematization.

  Enhance the efficiency of CREs response to inquiries and cultivate an organizational culture that ensures issues are handled promptly and healthily through close collaboration with product teams.

  Optimize support experience and inquiry response costs.

  Ensure help resources effectively address user issues and that users can easily make inquiries. Aim to minimize inquiryrelated costs and optimize overall support to focus more on creating intrinsic value.

  Detailed Responsibilities:

  • Enhance AI chat functions
  • Standardize support experiences across products
  • Promote measures to encourage user selfresolution
  • Improve the efficiency of support responses

  Note: Responsibilities may change based on company business conditions and individual aptitude.

Minimum Requirements

• Web
• UIUX
• English here
  • Minimum of 2 years of experience in team development of web applications (from the 3rd year onward)
  • Interest in UI/UX from a user perspective not just development
  • Proactive in communicating with related teams to plan and implement measures to improve various supportrelated issues together

Preferred Requirements

• Rails
• React
• RailsReact
• English here
  • Experience in serverside development (preferably with Rails)
  • Experience in frontend development (preferably with React)
  • Ability to explain code specifications to support members and users in an easily understandable manner
  • Capability to interpret current specifications from Rails and React code
  • Experience leading development projects
  • Experience in team management

Conditions / Benefits

Employment type: Full time

Location: Shinagawaku Tokyo

Annual Salary:JPY

*The amount will be determined upon consultation taking experience and other factors into consideration.

Hours: Specialized discretionary labor system (8 hours work per day)

• Saturdays Sundays
• National holidays
• Yearend and New Year vacations
• Congratulation or condolence leave
• Paid vacations (granted on date of hire)
• Sick leave (6 days per year as paid leave)

Probation: 3 months

Benefits

Insurance:

• Unemployment insurance
• Workers accident compensation insurance
• Employee pension
• Health insurance

*Other details will be provided at the time of interview.

Interview Process

1. Document Screening
2. 12 Interviews
3. Final Interview
4. Offer

This process is subject to change

Remote Work :

No